Frequently Asked Questions

The security of your information is very important to us. All sensitive data will be secured by https certificate and SHA-256 with RSA encryption. We store our information on AWS (Amazon Web Services) Servers. AWS is a PCI Level 1 Compliant, meaning that the underlying physics infrastructure has been audited and approved by an authorized independent Qualified Security Assessor. 

Information is not released to your Trustee until the account transfer process is initiated and verified. It is a felony to submit a fake death certificate. Please choose someone you trust to be your Trustee.

Yes. Once your year one subscription expires and it’s time for renewal, you’ll have the opportunity to opt for a Lifetime subscription.

After you have passed away your Trustee has to start the account transfer process. They must upload a copy of your death certificate. We will grant them access after the certificate has been verified. 

After you have passed away your Trustee has to start the account transfer process. They must upload a copy of your death certificate. We will grant them access after the certificate has been verified. 

Yes. You can have multiply Trustees and you decide what their access will be.

No, each Trustee will have their own login and password.

Yes, you can be an Trustee for multiple accounts.

Yes. You can download the app on the Apple Store or Google Play Store.

Yes. Our senior 10% discount is for 60 and over. During the signup process the senior discount will be applied after you input your date of birth.

Each account comes with 2GB of storage space. 2GB capacity potential (1,200 photos, 460 songs, 1,800 documents, 4hrs video time).

Dormant years is when your account is inactive but available for your Trustee to access.

Each account comes with 2 dormant years.

Yes. Click on the link for more information. Referral Program

There are a few ways to convert a document to a PDF. From a desktop you can print to PDF using a couple free programs. CutePDF and BullZip. On a cell phone search for the Genius Scan app.

Currently: Advance Directive, Health Care Power of Attorney, Living Will, Notice of Heirs, Memorial Plans. Coming Soon: Power of Attorney, Pet Trust.

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Please leave your name, phone number, and a brief description of your question in the contact us form and we will get back to you within the next 24 hours.